Support
Free Support
Free, community-based best effort support is available through the AixViPMaP mailing lists. AixViPMaP users and administrators are subscribed to the lists and volunteer their time and effort to answer questions and share information about AixViPMaP.
Additionally, the AixViPMaP team can be contacted by sending email to aixvipmap@icme.rwth-aachen.de. This is also best effort support and response times can vary between several minutes to several days, though the team does try and make initial contact by the next day. We thank you for your patience.
The AixViPMaP team organizes regular meetings where users can discuss their questions with developers and operators of the platform.
Fee-based Support
For users who require additional support for AixViPMaP beyond the free support listed above, fee-based options will be provided in the future.